Our support staff is composed of knowledgeable people that know not only the software, but your company structure, needs and history personally. There are no call centers paid to handle as many calls per hour as they can push through. There are no scripted answers to make your questions or problems fit into. They know when to say, "I don't know." They also follow it with, "I'll find out and call you." Your time is too valuable to spend on hold; we don't even have "Music-on-Hold" you won't need it.
You have direct 24/7 contact with your company's support contact located in the United States. Together you will resolve problems and questions. In that process learning how to work together more effectively in the future.
This also benefits you when only the individual and seemingly unrelated errors you experience seen together are clues to an underlying problem. No matter how advanced, a call center support system may never make the connection.
Any call center can give scripted answers about how to do something. Our staff will ask why you want to do this new thing. Then they can explain better ways to get what you really needed. They even know when to say, "No. That is the wrong thing to do."
